Refunds and cancellation

APEX is operated by Jack Bloom, an individual doing business as APEX, Tequesta, Florida, United States. Contact: [email protected].

Monthly memberships are billed by Stripe. Basic $9.99 · Elite $16.99 · Max $29.99. Charges appear as APEX - APP or APEX / Jack B.

Questions or a refund request: [email protected]

How billing works

Monthly plans auto-renew at the then-current price until you cancel. We email you before a price increase. Yearly plans are listed for later and are not live.

Cancel anytime in Account → Plan (Stripe customer portal). That is the same path as signup. Cancellation stops the next renewal. You keep paid features until the period you already paid for ends.

Refunds

No partial refunds for unused days in a month already billed, unless a law requires it.

If we charged you in error, if the app was unavailable for a material stretch of the paid period, or if we cannot provide the paid feature, email [email protected]. We will refund or credit that charge.

Chargebacks: contact us first. We will not fight a refund we already agreed we owe.

Florida and other state laws, and card-network rules, can require a refund in specific cases. This page does not take those rights away.

How to ask

1. Cancel in Account → Plan if you do not want another month.

2. Email [email protected] with the email on the account and the date of the charge.

3. We respond from that inbox. Approved refunds go back to the original payment method through Stripe.

Charge descriptor

If you do not recognize APEX - APP or APEX / Jack B on a card or bank statement, it is this app. Email us before you dispute.

Related

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